Before beginning Nutritional Therapy with me, Caroline Fausel, your Nutritional Therapy Practitioner (“NTP”), please read the following information carefully and then sign and date this document.

Practitioner: Caroline Fausel, Nutritional Therapy Practitioner (NTP), Restorative Wellness Practitioner (RWP), and National Board Certified Health & Wellness Coach (NBC-HWC)

Practice Location: Denver, Colorado (services provided in person and virtually)

1. Services ///

The fundamental goal of a Nutritional Therapy Practitioner  is to encourage people to become knowledgeable about- and responsible for- their own health. An NTP helps individuals reach their optimal level of overall health by supporting and bringing balance to the Foundations of Health listed below:

  • Nutrient Dense Diet
  • Sleep
  • Stress
  • Digestion
  • Blood Sugar Regulation

By supporting each of these Foundations, the body’s chemistry and function can be brought back into natural balance, setting the stage for optimal health.

Nutritional Therapy is not designed, however, to treat any specific disease or medical condition. A Nutritional Therapy Practitioner is trained to evaluate your nutritional needs and make recommendations on dietary changes, lifestyle adjustments, and nutritional supplements, not medical diagnoses or prescriptions. No comment or recommendation from me should be construed as a medical diagnosis or prescription.

Reaching optimal health requires sincere commitment, possible lifestyle changes, and a positive attitude. If you are not willing to change how you eat and live, nutritional therapy is not the right approach for you. Since every human being is unique on a biochemical level, we cannot guarantee any specific result from our programs.

Health Coaching is a professional relationship between practitioner and client designed to support health and wellness goals through education, accountability, and lifestyle guidance. As your Coach and Practitioner, I will:

  • Provide one-on-one sessions including discussion, recommendations, and progress review.
  • Utilize client strengths and values alongside evidence-based strategies to support nutrition, lifestyle, and wellness improvements.
  • Offer optional supplemental materials (handouts, recipes, resources).

2. Scope of Practice & Disclaimer ///

  • I am not a medical doctor, dietitian, psychologist, or other state-licensed healthcare provider. NTPs are not licensed or certified by any state. The Nutritional Therapy Association, Inc.® provides a certification to students who have successfully met all course requirements, including a written and practical exam. Laws and regulations regarding certification and licensure requirements differ from state to state and occasionally change.
  • I am also a National Board Certified Health and Wellness Coach, and am certified by the National Board for Health & Wellness Coaching.
  • As a Nutritional Therapy Practitioner (NTP) and National Board Certified Health & Wellness Coach (NBC-HWC), I provide education and guidance in nutrition, lifestyle, and wellness to support optimal function of the body.
  • I do not diagnose, treat, cure, or prevent disease, nor do I prescribe medications.
  • All recommendations are for educational purposes only. You should always consult with your physician or licensed healthcare provider before making changes to diet, supplements, medications, or lifestyle.
  • Do not discontinue prescribed medications without consulting your prescribing provider.

3. Health Concerns ///

If you suffer from a medical or pathological condition, you need to consult with an appropriate healthcare provider. I am not a substitute for your primary care physician or other appropriate healthcare provider. A Nutritional Therapy Practitioner is not trained nor licensed to diagnose or treat pathological conditions, illnesses, injuries, or diseases or prescribe medications.

If you are under the care of another healthcare provider, it is important that you contact your other healthcare providers and alert them to your use of nutritional supplements. Nutritional therapy may be a beneficial adjunct to more traditional care, and it may also alter your need for medication, so it is important you always keep your physician informed of changes in your nutritional program.

If you are using medications of any kind, you are required to alert me to such use, as well as to discuss any potential interactions between medications and nutritional products with your pharmacist. If you have any physical or emotional reaction to nutritional therapy, discontinue the recommendations immediately, and contact me to ascertain if the reaction is adverse or an indication of the natural course of the body’s adjustment to the therapy.

4. Client Responsibility /// 

Every client is a biochemical individual, and it is not possible to determine in advance how your body will react to the nutrients, supplements, or lifestyle recommendations. It is sometimes necessary to adjust your program as we proceed until your body can begin to properly accept targeted nutrients geared to correct imbalances or deficiencies.

By engaging in this program, you acknowledge that:

  • You are responsible for your own health, wellbeing, and decisions.
  • You will provide accurate and up-to-date health information, including medical history, diagnoses, and medications.
  • You understand that results vary and are not guaranteed.
  • You will consult your physician if you have any questions about my recommendations, and regarding any medical concerns, medication interactions, or adverse reactions.
  • You assume all risks associated with trying new foods, supplements, or lifestyle changes.

As the Client, your role is to:

  • Provide full payment for the consultation and all protocols according to the timing set forth in this agreement.
  • Be open to new ideas.
  • Complete recommendations between sessions to the best of your ability.
  • Be ready to take action and make quick decisions.
  • Make your protocol a priority.
  • Follow the nutrition guidelines provided by me and do your best to eat a properly-prepared, nutrient-dense diet.
  • Avoid harmful substances and behaviors.
  • Moving your body daily as is possible and approved by your physician.
  • Get sufficient sleep, rest, and relaxation.
  • Trust the process.
  • Take responsibility for your outcomes.
  • Staying in contact with the NTP so they can stay abreast of your progress and provide the best course of action going forward.

Some nutritional supplements, vitamins, minerals, food grade herbs, and other nutrients may be inappropriate during pregnancy. Please notify me immediately if you are or become pregnant, are nursing, or have any medical condition.

5. Communication  ///

If your other healthcare providers have any questions regarding nutritional therapy, they are free to contact me. I will need you as the patient to sign a consent form before I communicate with another provider about your health.

Being accessible and attentive to my clients is a major priority for me. To reach me between sessions, you can message me through the Practice Better Platform. I do my best to respond as quickly as possible, but will respond within 3 business days at the latest. If you do not hear back from me within that time frame, please feel free to send me another message. You may email me at hello@oliveyouwhole.com, however, email is to be used for personal, logistical questions only. You understand that email is not for health-related questions.

TELEHEALTH /// 

If you are not within the Denver metro area and would like to have a telehealth consultation, that is possible. This means that through an interactive video connection, you will be able to consult with me about your health and wellness concerns. I will explain to you how telehealth will be used to perform such consultation.

There are potential risks with this technology:

  • The video connection may not work or it may stop working during the consultation.
  • The video picture or information transmitted may not be clear enough to be useful for the consultation.

The benefits of a Telehealth consultation are:

  • You do not need to travel to the consult location.
  • You have access to a specialist through this consultation.

I will take reasonable steps to maintain confidentiality of the information obtained through this telehealth platform. By reading this document you understand the risk and benefits of the telehealth consultation and have had your questions regarding the procedure explained and hereby consent to participate in telehealth sessions under the conditions described in this document.

6. Scheduling & Cancellations ///

  • This six-month package includes 12 sessions. There is the initial consultation that is up to 2 hours, a 1-hour initial protocol visit, and then 10 other 30-to-45-minute follow up sessions. Typically clients like the rhythm of 2 weekly sessions for the first month after the initial consultation and protocol visit, then bi-weekly sessions for the remainder of the program.
  • Sessions must be scheduled by the client.
  • At least 24 hours’ notice is required to reschedule or cancel. One makeup session is allowed for the entirety of the program; otherwise, missed sessions are forfeited.
  • I appreciate your promptness to your appointment. I will wait for the first 10 minutes of your allotted session, after which time that appointment is forfeited.
  • All 12 sessions should be used within your six-month program, unless otherwise agreed. Any unused sessions that we haven’t specifically rescheduled expire 8 months from the date of purchase.

7. Confidentiality & Privacy /// 

  • All information shared is confidential and will not be disclosed without written consent, except where required by law, ethics, or in situations of risk to life/safety.
  • Records may be maintained electronically and securely stored, but complete data protection cannot be guaranteed.
  • Telehealth sessions are conducted on secure platforms; however, technical risks (disruption, interception) exist.

During the course of nutritional therapy, I will ask that you provide relevant personal details and information relating to your background, health, lifestyle, etc. (hereafter referred to as “Information”), including but not limited to:

  • Your full name, physical address, email address, phone number, date of birth, etc.
  • Your health history, including injuries, surgeries, prescriptions, etc.

This Information will be gathered from you via in-person interviews, questionnaires, evaluations, intake documents, phone, email, mail, video conferences, etc., and used to:

  • Help assess your nutritional needs.
  • Make recommendations for dietary changes and nutritional supplements to support your specific nutritional needs and goals.
  • Comply with all legal and NTA training obligations.

To ensure the maximum benefit of nutritional therapy, it is important that your information is accurate and up to date. If you notice any changes to your health, begin taking new prescriptions, etc., please notify me as soon as possible. It is also your right as a client to access, update, or delete your records at any time. To do so, simply notify me in writing. I will retain your information for the HIPAA-mandated 6-year period, after which they will take reasonable steps to dispose of your information in a secure fashion.

I am committed to protecting client privacy and I uphold the privacy best practices and the policies laid out in the U.S. Standards for Privacy of Individually Identifiable Health Information. I will take all reasonable steps to protect your Information from unauthorized access, use, or disclosure by using strong passwords, up-to-date software on all devices, and locking file cabinets for physical documents. However, even the best security practices cannot guarantee that all stored data will be completely free from third-party interception or corruption.

In accordance with Standards for Privacy of Individually Identifiable Health Information, your consent is required for me to collect, use, and disclose your personal Information. By signing below, you acknowledge consent for me to collect your Information.

Testimonial Exception /// 

You agree that screenshots of text you write to me during your program discussing your results and wins, if your name is removed and the text is completely anonymous, may be used by me as testimonials for the Program in the future. You agree that I can share a video testimonial publicly if you create it of your own choosing and give me direct permission to share it. You have the right to withdraw this consent at any time or request a testimonial be removed.

8. Risks & Limitations ///

  • Nutritional supplements, herbs, and lifestyle interventions are generally safe but may cause reactions, side effects, or interactions with medications.
  • It is your responsibility to consult with your prescribing physician before beginning supplements.
  • If you experience adverse effects, discontinue use and notify me immediately.

9. Payment & Refund Policy ///

  • Payment must be completed before I will send you your intake paperwork and before our first session.
  • You agree that you are financially willing and able to invest in this by choice, and by doing so, you are not in any way incurring any economic hardship.
  • You are committed and determined. You understand that there is a no refund policy on this Program.
  • You understand that your access to me is only during this program, but you can continue your health journey with me by purchasing additional packages.
  • You understand that signing up for a 6-month package requires you to pay for all 6 months, even when paying using the payment plan. Refunds will not be given for cancelled and unused services.
  • Any extra labs, testing, and supplements are optional and NOT included in the cost of your program.

Missed Payments: 

If payment is not received by the due date or there is a problem with the payment transaction or method, you will be notified and have a 3 day grace period to make the payment. During this time, your program will be put on hold and no new protocols will be developed, including during the grace period. Payments must be received at least 1 week prior to the first consultation.

10. Intellectual Property ///

All materials provided (handouts, resources, protocols) are the intellectual property of Caroline Fausel. They are for your personal use only and may not be copied, shared, or distributed without written consent.

11. Termination & Dispute Resolution ///

  • Either party may terminate services with written notice. The client remains financially responsible for payments due.
  • In the event of a dispute, both parties agree to attempt resolution through direct communication. If unresolved, disputes will be submitted to binding arbitration in Denver, Colorado.
  • However, should a dispute ever arise between us, we agree now that we will submit to binding arbitration before a single arbitrator, selected jointly. Prior to seeking arbitration, you must submit your complaint to me with full details about your dissatisfaction with the program via email to me at hello@oliveyouwhole.com.
  • The Client understands that the only remedy that can be awarded to you through arbitration is a full refund of your payment made to date. No award of consequential or of any other type of damages may be granted. Any judgment on an arbitrator’s award, if made, is binding and may be entered into any court having the appropriate jurisdiction. By signing this Agreement, Client agrees to a modification of the statute of limitations such that any arbitration must be commenced within one (1) year of the date of the act, omission, or other conduct complained of as submitted in an e-mail, or shall otherwise be forfeited forever. Arbitration will be held in Denver, Colorado in the United States of America and the prevailing party shall be entitled to all reasonable attorney’s fees and costs necessary to enforce the Agreement.

12. Limitation of Liability & Indemnification ///

To the fullest extent permitted by law, you agree to release, indemnify, and hold harmless Caroline Fausel from any and all liability, damages, claims, or expenses arising from participation in services, except in cases of gross negligence.

13. Non-Disparagement /// 

In the event of a dispute between Client and Practitioner, Client agrees not to engage in any conduct or communications, public or private, designed to disparage the Program and services provided by Caroline Fausel. Where requested by law or arbitration, of course, Client is not prohibited from sharing their thoughts and opinions as a part of the legal process. By signing this Agreement, we are both acknowledging that we have read, understand, agree to and accept all of the terms of this Agreement. Your Program will not begin until this signed document has been received, and payment has been made.

14. Governing Law /// 

This Agreement shall be governed by and construed in accordance with the laws of the State of Colorado and the country of the United States of America and the courts of Colorado shall be the sole forum for resolving disputes hereunder.

15. Severability /// 

In the event any section or provision of this contract is rendered invalid, the remaining sections are to be considered valid and enforceable.

16. Entire Agreement /// 

This Agreement constitutes the entire agreement between the Parties and any prior understanding or representation of any kind shall not be binding upon any Party, except to the extent incorporated in this Agreement.

17. Consent & Acknowledgment ///

By checking the box on the checkout page, you acknowledge your consent and acknowledgment of this agreement.